Customer Support Executive
Job Summary
We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, resolve issues efficiently, and ensure a positive customer experience through calls, emails, and chat support.Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Respond to customer queries via phone, email, or chat
- Resolve customer complaints and issues within defined timelines
- Provide accurate information about products/services
- Maintain customer records and interaction details
- Escalate unresolved issues to relevant teams when required
- Follow up with customers to ensure resolution and satisfaction
- Meet quality and productivity benchmarks
Requirements
- Strong communication and active listening skills
- Ability to handle multiple customer interactions via different channels
- Excellent problem-solving attitude and patience
- Basic computer proficiency (MS Office, Email, CRM)
- Experience in a customer service or support role is a plus
Key Skills
- Customer Service
- Query Resolution
- Communication Skills
- Professionalism
- Patience & Empathy
